KEY  SUPPORT PACKAGES

KEY SUPPORT PACKAGES

IT maintenance, security and support solution, engaged monthly, without a contract.

All items listed below are available in the KEY2 FULL SITE security package, tailored to suit you, starting from as low as $20 per system per month. (*1) This is a LOT of services and support for a low monthly fee. We get all this done using state-of-the-art remote support technology while still giving personal support directly to your staff.

Keycom can provide the following support services and products that make up the Key2 support model. All services that may be included:

KEY2  FULL SITE

  1. 1300 422274  support number
  2. Online tasks/web logging/reporting of any issues (link provided on computer desktop)
  3. Network system audit and audit updates
  4. Assessment, revision, update, consult and advise
  5. Consultation (planning, management, forecasting)
  6. Regular management meetings and reviews
    to ensure any SLA is met, and provide client requirements, continuing assessment of services
  7. Coordination, liaison and support for your application vendor
  8. Computer monitoring (logs & alerts, remote and continuous)
  9. Computer maintenance (updates, patches, all systems maintenance)
  10. All license renewal and upgrade checks and notifications, to keep up to date
  11. Monthly report of network activity and system status
  12. Accountability of IT work, tasks and issues
  13. Remote access facility (remote location access to user’s desktop, remote instruction)
  14. Unlimited User helpdesk ( All <15mins FREE, more tech time may be billed @ 15min blocks)
  15. FAST Technician response – technician required for remote desktop support, & on-site support for break/fix, upgrades, emergency, etc. (actual tech time may be billable). MAC (Moves, Adds, Changes) are billed separately.
  16. Emergency on-site support provision (urgent, AH, weekend)
    if immediate action is required and if emergency remote support cannot resolve an urgent issue plus a technician is required to leave another site. Billed at 50% higher rate than normal, same for A.H. on-site work.
  17. Full server, local backup to existing drives. MAIN backup, archiving. External USB drives are extra.
  18. On-line backup and storage, SECONDARY backup  <40GB (in MS AZURE, Managed, secure, in Australia, daily, any data) (more than 40GB will be assessed &/or modified as required)
  19. Server system imaging to local drives – DR Disaster Recovery process (setup & monitor. DR software license is included)
  20. Antivirus
  21. Antispam
  22. Antispyware
  23. Endpoint security
  24. Application control (no unwanted apps installed)
  25. Device control (no unwanted devices attached)
  26. DLP (Data Loss Prevention) prevention of accidental and intentional data leaks.
  27. domain registration and renewal
  28. domain hosting & DNS hosting
  29. email hosting (your O365 email addresses only. O365 licenses are extra/month/account)  (*2)
  30. web site hosting (<25GB)
  31. IP security camera monitoring
  32. All software maintenance, & ongoing services, required, are cost  included in the KEY2 support model (except DR software):

NOTE: Online backup software, local backup software, remote access software, audit software, monitoring software, DNS hosting, email & web hosting, Antivirus software, Antispam software, Endpoint security, application control, device control, DLP,  are  ALL INCLUDED for FREE in the FULL KEY2 package.

*1    Estimated sample costs only.  Starting at $20 /month / system for 50 system network.    20-40 systems is from $30 /m/system,   <20 systems is from $40 /m/system 

*2   Email hosting is done for your domain name using Microsoft O365 accounts and servers. The O365licenses start at $7/account/month

Note: Keycom now accepts Bitcoin too !

Following, is the low cost  KEY1  Server Support model

All items listed below may be included in the KEY1 SERVER SUPPORT package, tailored to suit you, starting from as low as $90 per SERVER/SITE per MONTH. (*1)

This is a LOT of services and support for a low monthly fee. We get all this done using state-of-the-art remote support technology while still giving personal support directly to your staff.

Keycom can provide the following support services and products that make up the KEY1 server support model:

KEY1  SERVER SUPPORT

  1. 1300 422274  support number
  2. Online tasks/web logging/reporting of any issues (link provided on computer desktop)
  3. Network system audit and audit updates
  4. Assessment, revision, update, consult and advise
  5. Consultation (planning, management, forecasting)
  6. Regular management meetings and reviews, continuing assessment of services.
  7. Coordination, liaison and support for your application vendor
  8. Computer monitoring (logs & alerts, remote and continuous)
  9. Computer maintenance (updates, patches, all systems maintenance)
  10. All license renewal and upgrade checks and notifications, to keep up to date
  11. Monthly report of server, backup, and system status
  12. Accountability of IT work, tasks and issues
  13. Remote access facility (remote location access to user’s desktop, remote instruction)
  14. Unlimited User helpdesk ( <5mins free, more tech time is billed @ 15min blocks)
  15. FAST Technician response – technician required for remote desktop support, & on-site support for break/fix, upgrades, emergency, etc. (actual tech time is billable).
  16. Emergency on-site support provision (urgent, AH, weekend)
    if immediate action is required and if emergency remote support cannot resolve an urgent issue, plus a technician is required to leave another site. Billed at X2 rate than normal, same for A.H. on-site work.
  17. Full server, local backup to existing drives , MAIN backup, archiving. External USB drives are extra.
  18. On-line backup and storage, SECONDARY backup.  <20GB (in MS AZURE, Managed, secure, in Australia, daily, any data) (more than 20GB will be assessed &/or modified as required)
  19. Server system imaging to local drives – DR Disaster Recovery process (setup & monitor. DR software license is extra)
  20. Antivirus
  21. Antispam
  22. Antispyware
  23. domain registration and renewal
  24. domain & dns hosting
  25. email hosting  (your O365 email addresses. O365 licenses are extra/month/account)  (*2)
  26. web hosting (<15GB)
  27. IP security camera monitoring

NOTE: Online backup software, local backup software, remote access software, audit software, monitoring software, DNS hosting, email & web hosting, Antivirus software, Antispam software, Endpoint security, application control, device control, DLP,  may be included for free in a KEY1 package.

*1   estimated sample cost only.
$90 /month for SERVER MAINTENANCE + backup checking/adjust + user support (<10mins).  (>10 mins ad-hoc is billed @ $45 per 15 min blocks)

*2   Email hosting is done for your domain name using Microsoft O365 accounts and servers. The O365licenses start at $7/account/month

Note: Keycom now accepts Bitcoin too !